Delivery & Return
Delivery & Return
Once a customer place an order then our executive will call you to ask delivery location.
Overview
Delivery
We use our delivery partner. On confirmation of the order by the customer, we shall deliver the products to the location of the customer. The cost of the delivery shall be borne by customer if he is in free plan or delivery will be free if he has a membership card or scheme activated. The customer shall be present at the location at the time of delivery agreed between us and the customer. In case the customer is unavailable at the time of delivery the customer shall appoint a representative for taking delivery of the products and the same shall be communicated to us prior to the delivery. We will only deliver to the doorstep on the ground floor of the home and don’t deliver inside building or further floor which are accesed via elevator of stairs of the building
Return and refund
If any product delivered by us is found to be damaged, the customer should call us so that we can look into matter and seek another product (with the same specifications). Please note that in case you receive a damaged product please notify us with a video proof.. Multiple returns in a month and non compliance to our condition will lead to termination of our membership and services to your location.
1. Customer order Product from our website or by calling us
2. You Will get details on call from our executive and we confirm your order with prices
3. Once you make full payment then we will dispatch your products
4. You will receive your products if order is COD then make payment
FAQs
call our customer care number to ask your status of your order
Yes we are open on public holiday
No we don't deliver on night
No your family member cal also take delivery if presented a proof of our valid ID or membership card.
